![]() ![]() This isn't saying that credit card companies won't do this, just saying that not so companies do this. They made me wait 2 months before giving me anything, doesn't seem like a good way to keep me happy. Many also were quick to say that the credit card company just gave me the money to make me happy. It wasn't meant to debate their contractual obligations (though you're more than welcome to do so). The point of this post is to tell others who were burned by LastPass and didn't get a refund that they have another avenue for getting that refund. Worst case, the credit card company sides with LastPass and you're just out the money you had already spent.ĮDIT: Some of the replies were quick to point out that I had no legal standing and seemed to focus on that. ![]() Submitting a dispute is very easy and only takes a few minutes, from then on, the card company does the rest of the work. Enough marks and they can't process card anymore. LastPass gets a mark against them with the card company. LastPass had to pay a fee on top returning my money to the credit card company that pays for the cost of the investigation My dispute case just closed in my favor this means: Also, turn on two-factor authentication for as many accounts as possible, including LastPass, online banking, social media, email, and any other account containing financial, medical, or personally identifiable information. I said that the breach violated our contract and left my data unprotected on the internet, which the service was supposed to protect against. The LastPass browser extension will help you make strong, unique passwords for all of your web accounts. I told my card company that I did not receive the service I paid for since the first breach was detected in August, weeks after my payment. I paid my annual subscription fee back in July 2022 and disputed it a couple months ago after a terrible experience with their awful customer support due to the data breach. For anyone having trouble getting your money back from LastPass, dispute the charge with your credit card company!
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